Frequently Asked Questions

Once an order has been submitted, we are unable to modify, edit, or cancel it. Please double-check your order details before completing your purchase.

After placing your order, you will receive an order confirmation email. Once your parcel has been dispatched, we will send a shipping confirmation along with tracking details so you can follow your delivery.

Under UK consumer regulations, you may have the right to cancel your purchase within 14 days of receiving your goods. To request a cancellation, please contact our customer support team in writing within this period.

We accept a range of secure payment options, including major debit and credit cards, PayPal, Google Pay, Apple Pay, Klarna, Clearpay, and other payment methods displayed at checkout.

Please check your dispatch confirmation emails and packing slip first. Occasionally, items may be shipped separately or become unavailable after an order is placed. If you still believe an item is missing, contact our customer service team and we will investigate for you.

Items marked as Clearance, Outlet, Final Sale, or similar promotional categories are generally non-returnable and non-exchangeable unless faulty. Please review product descriptions carefully before purchasing these items.

Delivery charges vary depending on your location and chosen shipping method. Full delivery information and current shipping rates can be found on our Shipping Information page.

To start a return, please complete our online returns request form. Our team will review your request and provide further instructions. If you do not receive a response within a few days, please check your spam or junk folder.

Customers are responsible for return postage costs unless an item arrives damaged, faulty, or incorrect.

Once your return has been received and inspected, your refund will be processed back to the original payment method. Depending on your bank or payment provider, funds may take up to 14 working days to appear in your account.

If a product is no longer visible on our website, it may currently be sold out. Feel free to contact our customer service team, and we will let you know whether a restock is planned.

We take pride in the quality of our products. If you receive an item with a manufacturing fault or damage, please contact us as soon as possible with photos and your order number so we can resolve the issue promptly.

We recommend checking the size guide provided on each product page. If you're unsure, our customer service team will be happy to help you find the best fit.

We do our best to display product colours accurately. However, colours may vary slightly due to different screen settings, lighting conditions, and device displays.

No, return shipping costs are the responsibility of the customer. This applies to all returns, whether you are returning an item from within the UK or from an international location. We recommend using a tracked delivery service when sending items back to us, as we cannot be held responsible for returns lost in transit.