Returns Policy

Returns & Refunds Policy

We hope you love your order. However, we understand that sometimes an item may not be quite right. Please read our Returns & Refunds Policy carefully before requesting a return.

Change of Mind Returns

If you change your mind about your purchase, you have *14 days from the date you receive your order to notify us that you wish to return it*.

Once you have notified us of your return, you must send the item(s) back to us within a further *7 days*.

You do not need to provide a reason for changing your mind, although we may ask for a reason to help us improve our products and service.

Condition of Returned Items

Please take reasonable care of all items while they are in your possession.

Items should be returned:

* Unworn, other than being tried on for fit.
* Unwashed.
* Unaltered.
* With all original tags and labels attached.
* With any accessories, belts, dupattas, trousers or other pieces originally supplied with the outfit.
* In their original packaging where reasonably possible.
* Free from makeup, fake tan, deodorant, perfume, body odour, smoke, pet hair or any other marks, stains or damage.

When trying an item on, please take particular care around makeup, perfume, deodorant and jewellery.

Customers are entitled to inspect and try an item in the same way they reasonably would in a shop. However, if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, and this has reduced its value, we reserve the right to make an appropriate deduction from the refund where permitted by law.

How to Request a Return

*Please contact us before sending any item back.*

You can request a return by:

* Contacting us through the *live chat/contact facility on our website*, or
* Contacting us through *WhatsApp*.

Please provide:

* Your full name.
* Your order number.
* The item(s) you wish to return.
* Your reason for returning the item, if applicable.
* Photographs if the item is damaged, faulty or you believe you have received the wrong item.

Once your return has been registered, we will provide you with the appropriate *return address and return instructions*.

Please do not send a return to us without first contacting us, as this may delay the processing of your return.

Return Postage Cost

Change of Mind / Customer-Sizing Returns

If you are returning an item because:

* You changed your mind.
* You ordered the wrong size.
* You ordered the wrong colour.
* The item does not suit you.
* You no longer require the item.
* You simply prefer another item.

you will be responsible for the cost of returning the item to us.

We strongly recommend using a *tracked postal or courier service* and retaining your proof of postage until your refund has been completed.

When We Will Cover Return Costs

We will cover reasonable return postage costs where the return is necessary because of an error on our part, including where:

* We sent you the wrong item.
* We sent you a different size from the size you ordered.
* The item arrived damaged.
* The item is faulty.
* The item is materially different from what you ordered or was incorrectly described.

Please contact us before arranging postage in these circumstances so that we can advise you on the appropriate return method.

Please note that ordering a size which does not fit is considered a change-of-mind return where we supplied the size that was ordered. We therefore strongly recommend checking the size guide and product measurements before placing your order.

Faulty, Damaged or Incorrect Items

We carefully check orders before dispatch. However, if you believe that you have received a faulty, damaged or incorrect item, please contact us as soon as reasonably possible.

Where possible, please send photographs clearly showing the issue along with your order number.

Once we have reviewed the issue, we will advise you of the next steps.

Where the item is confirmed as faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with your statutory consumer rights and will cover reasonable return postage costs where required.

The 14-day change-of-mind policy does *not* limit your legal rights in relation to faulty, damaged, incorrectly supplied or misdescribed goods.

Exchanges

We currently *do not offer direct exchanges for orders that have already been dispatched*.

If you require:

* A different size.
* A different colour.
* A different style.
* A completely different item.

you should receive your original order and then arrange to return the unwanted item to us for a refund.

You can then place a *new order through our website* for the replacement size, colour or style that you require.

You do not have to wait for your refund to be completed before placing the new order if you would like to secure the replacement item while it is still available.

New orders are subject to the *current price and stock availability* shown on our website at the time the new order is placed.

If your original order has *not yet been dispatched*, please contact us immediately and we will try to assist. However, we cannot guarantee that an order can be amended or cancelled once processing has begun.

Refunds

Once your returned item has been received, it will be inspected.

Where a refund is due, it will be returned to the *original payment method used to place the order*.

We will process eligible refunds without undue delay and within the time required by applicable UK consumer law.

Please be aware that after we process your refund, your bank, card provider or payment provider may take additional time to show the funds in your account. This processing time is outside our control.

Where applicable under UK consumer law, we will also refund the standard outbound delivery charge when an order is cancelled. If you selected a more expensive or premium delivery service, such as express or next-day delivery, any amount above our standard delivery charge may not be refundable.

Return postage paid by the customer for a normal change-of-mind return is not refundable.

Partial Order Returns

You do not have to return your entire order.

If you ordered several items and only wish to return one or some of them, you may return those individual items provided they meet the return conditions set out in this policy.

Sale and Promotional Items

Purchasing an item during a sale, promotion or using a discount code does not remove any statutory rights you may have under UK consumer law.

Eligible online purchases may therefore still be returned in accordance with this policy unless a specific legal exception applies.

Any refund will be based on the *amount actually paid for the returned item*, taking into account any discount or promotion applied to the original order.

Hygiene-Sensitive Products

Certain products may be excluded from change-of-mind returns where they are supplied sealed for health or hygiene reasons and the seal has been broken after delivery, where permitted by law.

Where applicable, any such restriction will be made clear on the relevant product page.

This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Personalised, Altered or Made-to-Order Items

Where we offer products that are personalised, custom-made, specifically altered or made to a customer's individual specifications, these items may not be eligible for a change-of-mind return.

This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

Returning Complete Outfits

If an item is sold as a set—for example, a two-piece or three-piece outfit—the *complete set must be returned together*.

We cannot normally refund individual parts of an outfit that was purchased and priced as one complete set.

For example, if a three-piece suit includes a shirt, trousers and dupatta, all three pieces must be returned.

Items Returned to Us in an Unsuitable Condition

If an item shows signs of wear, washing, alteration, staining, damage or handling beyond what would reasonably be necessary when trying the item on, this may reduce its resale value.

Where permitted by law, we may make an appropriate deduction from your refund to reflect any reduction in value.

Please therefore take reasonable care of the item while deciding whether to keep it.

Return Parcels

Please package your return securely to prevent damage during transit.

We recommend that customers:

* Use a tracked delivery service.
* Keep their tracking number.
* Retain proof of postage.
* Include their order details inside the parcel where requested.

Please keep your proof of postage until you have received confirmation that your return and refund have been completed.

Colours, Prints and Embellishments

We make every effort to display product colours accurately. However, colours may appear slightly different depending on photography, lighting conditions and the screen or device being used.

For printed, embroidered, embellished or handcrafted garments, there may also be minor variations in print placement, embroidery positioning, finishing or detailing between individual garments.

These natural or minor variations will not necessarily constitute a fault. This does not affect your statutory rights where an item is materially different from its description or is genuinely defective.

Your Statutory Rights

Nothing contained within this Returns & Refunds Policy is intended to restrict or exclude any rights you have under applicable UK consumer law, including the *Consumer Rights Act 2015* and the *Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013*.

Need Help With a Return?

If you have any questions regarding a return, refund or an issue with your order, please contact us before sending anything back.

You can reach us through:

*Website:* Contact us using our website chat/contact service
*WhatsApp:* Contact us using the WhatsApp details shown on our website

Our team will provide the return instructions and return address once your return request has been registered.