Refund policy
Refund & Return Policy
At Ayla London, we want you to love every item you order. However, if you change your mind, we offer a 14-day return policy, starting from the date you receive your order confirmation.
If you would like to request a return or refund, please contact our customer support team at support@aylalondon.com with your order number, reason for return, and relevant product details.
Return Eligibility
To be eligible for a return:
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Items must be unused, unworn, unwashed, and in their original condition.
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All original tags and packaging must remain intact.
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Items showing signs of wear, damage, alteration, perfume, makeup, or washing will not be accepted.
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Returns must be approved by our customer support team before being sent back.
How to Request a Return or Refund
To start a return or refund request, email us at:
Please include your order number and reason for the return. Once your request has been reviewed, our team will provide you with the return instructions.
Refunds
Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed using the applicable payment method. Please allow some time for the refund to appear, depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at support@aylalondon.com as soon as possible and include your order number along with clear photos of the item.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.
Contact Us
For any questions regarding returns or refunds, please contact: